At SUSLINK, we strive to provide exceptional service to our customers. Our refund policy is designed to ensure fairness and transparency. Please read the following terms carefully:
1. Refund Eligibility:
- Refunds are only issued for qualifying service disruptions or billing errors.
- Subscription fees are non-refundable unless explicitly stated otherwise.
2. Service Disruptions:
- In the event of a service disruption lasting more than 24 hours, eligible customers may request a pro-rata refund for the affected period.
3. Billing Errors:
- If you identify a billing error, please contact our Customer Support within 30 days of the billing date to request a correction.
4. Unauthorized Charges:
- If you notice unauthorized charges on your account, please report them immediately to our Customer Support for investigation and resolution.
5. Account Cancellation:
- Refunds are not issued for subscription cancellations. Any remaining prepaid service fees will be forfeited upon cancellation.
6. Change of Service:
- Refunds are not provided for downgrades or changes in service level. Adjustments will be reflected in the next billing cycle.
7. Hardware Returns:
- Refunds for hardware purchases are subject to the terms of our separate Hardware Return Policy.
8. Billing Disputes:
- Customers disputing charges must notify SUSLINK within 30 days of the disputed charge. Failure to do so may result in the forfeiture of the right to dispute the charge.
9. Refund Process:
- Refund requests must be submitted in writing to our Customer Support, providing details of the issue and any relevant documentation.
- Refunds will be processed within 30 days of receiving a valid refund request.
10. Prorated Refunds:
- Refunds for eligible service disruptions will be prorated based on the duration of the disruption.
11. Exclusions:
- Refunds are not provided for issues beyond SUSLINK’s control, such as force majeure events, natural disasters, or acts of government.
12. Late Payment Penalties:
- Refunds are not issued for late payment penalties. Customers are responsible for timely payments to avoid penalties.
13. Promotional Offer Refunds:
- Refunds for promotional offers are subject to the terms of the specific promotion. Some promotions may be non-refundable.
14. Changes to Refund Policy:
- SUSLINK reserves the right to update the refund policy at any time. Changes will be communicated to customers in advance.
15. Contact Information:
- For refund inquiries or to initiate a refund request, please contact SUSLINK Customer Support at +92 311 11 00256
Thank you for choosing SUSLINK. We appreciate your understanding and cooperation.